Guidelines for your appointment
Updated 24th June 2020
As you can all imagine we have had to make some changes to our procedures during your next visit to the salon. We are trying to make it as safe as possible for our clients and staff so we have implemented some ‘covid friendly’ measures, following the government guidelines
Please ensure you read the following guidelines before you come in for your appointment
If you are unwell
If you have a high temperature, a persistent cough, any loss of smell or taste please let us know and cancel your appointment.
Arriving to your appointment
Please arrive to the salon at the time of your appointment. We will not be using the waiting area initially so if we are running late for you you will be notified in due course. You may still be able to come and take a seat in your stylists area so don’t worry.
Each stylist is going to be allocated an area of the salon. They will use these chairs to minimise different people having contact with all areas of the salon. We are also minimising the amount of stylists we have in on any given day so that we can maintain a safe distance at all times.
Please come to your appointment alone
We can no longer allow people to bring anyone with them during their appointment so that we can limit the number of people in the salon at any given time. We totally understand that for some people childcare is an issue and we are very sorry that we can not accommodate for this at the moment. We are open evenings and weekends and hope that this will provide adequate spaces to get everyone in.
Unfortunately as we are requiring people to come to their appointment alone we are unable to cater for children at this time who need to be accompanied by their parents. We hope that once the initial rush has died down and the salon has less footfall this will quickly change. We really hope you understand this isn’t an easy decision for us to make as we love being a welcoming salon for all the family. But with trying to minimise the number of people coming through the salon we are having to make some short term changes. We hope that this will be no longer than 2 to 3 weeks after opening and please keep in touch with us regarding this issue as we hope this will be a short term fix!
No Cloakroom Use
Unfortunately we won't be able to hang your coats or take your shopping bags off you as this poses an increased risk of cross contamination. Please avoid wearing bulky coats to your appointment and bring a bag to put your jacket in to protect it if you need to wear one. Please avoiding bringing any bulky items (shopping etc)
Please arrive at your appointment with clean hair
Due to the current situation with COVID-19 we will not be able to carry out any dry cuts. We must wash all clients hair prior to cutting to increase levels on cleanliness.
We also ask anyone who has a colour to make sure your hair is freshly washed prior to your appointment. If you arrive with unclean hair we will have to wash it and this will reduce our appointment time with you and will also incur a fee.
You may find that there will be a surcharge on your first appointment As everybody’s hair is way overdue we may have to charge slightly more due to using more colour and taking more time. We do hope you understand we are not trying to over charge. Colour is one of our biggest costs and we're going to be using 2-3 times more product this visit.
We are providing masks for everyone. Please feel free to bring your own but we have them readily available.
Refreshments & Magazines
We won’t be serving any drinks or offering magazines for a while. This is a way for us to minimise any extra contact. We again realise this is all part of the experience of being in the salon and are hoping that this will only be a very short term measure as we see how things progress over the coming weeks.
Please bring your own bottled refreshments though by all means. However government guidelines say you cannot bring food.
It's also perfectly fine for you to bring your own book/magazines.
We will provide hand sanitiser. We will have this on the front desk and will ask you to wash your hands upon your arrival.
Please where you can pay by card/Apple Pay. This is to again avoid any unnecessary contact. (Don’t worry we are still accepting cash)
As we have extremely long lists of people to get through we are having to introduce a cancellation policy. This will mean we require 48 hours notice prior to cancelling an appointment, if less than 48 hours or not giving any notice we will have to charge 50% of the appointment time. So please if you can let us know as soon as possible for any cancellations we will greatly appreciate it at this crazy time.
Please bear with us
We are so grateful for all of our clients wanting to get appointments when we reopen but please do bear with us whilst we try and accommodate everyone. We are having to shift some of our stylists to keep the environment safe for you all but we also want to get everyone in as quickly as we can.
You may have to wait a couple of weeks to get in with some of our busier stylists as they are having to initially accommodate all of those who have missed their appointments due to lockdown. We hope you all understand how busy this time is for all of us.
We can’t wait to see you all and transform your locks!